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FAQ's

How do I book a date?

To book a date you must have an executed contract and have paid the required deposit.

How do I hold a date?

To hold a date you need to contact the the Director of Events, Ashley Copeland, at info@rockrosehall.com or by phone at (512) 910-5258. If the date is available, we will offer a soft hold while details are discussed and a contract is generated. A hold is not secure until a signed contract is returned with the required deposit. In the event that another party is interested in the venue before we receive these items we will offer you a deadline to submit the contract and deposit before releasing the hold to the other party. If the date you requested has an existing hold we will offer the previous party a deadline and then contact you when the deadline is over.

How far in advance should I book?

Its hard to say, but we always encourage the sooner the better. There are months where we have a full calendar a year in advance and months with openings up to a month prior.

What forms of payment do you take?

We accept cash, cashier’s check or all major credit cards.

Is there valet?

We would be happy to connect you with our preferred valet company. Please inquire with the Director of Events when booking an event.

Can I come see the space?

Yes Please! We would be happy to give you a walk-through and answer any questions to help you make your decision to book. Once the space is booked our Venue Coordinator will be available for additional walk-throughs for you and planner.

Where do guests enter?

Rock Rose Hall has an entrance separate from Lavaca Street Bar to the right of their entrance.

Is it wheelchair accessible?

Yes. We are equipped with an elevator and our security team can assist guests into the elevator if needed. We ask that you inform the venue manager in advance if you will require use of the elevator.

Is there a kitchen?

There is a basic prep kitchen with refrigerator, sinks and prepping tables. There is no space for cooking and cooking is not allowed on-site.

Can I use my own caterer?

Yes. We do allow you to work with your own caterer, but we do have a few guidelines. Please inquire for further details. We will charge a $500 cleaning fee if the caterer or food handler leave without checking in with the Venue Manager or leaving the kitchen in an unsatisfactory manner. The cleaning fee is your responsibility and not charged to the caterer.

Can I use an event planner?

Yes. We prefer the use of an event planner or organizer as it will allow for a more successful, event with little to no complications because they are experienced and well equipped for most situations.

Do you have a preferred vendors list?

Absolutely! Please contact our Director of Events for our information packet that will include a list of our preferred vendors with contact information. You can contact Brandon via email at info@rockrosehall.com.

Can you help me coordinate vendors?

We would be happy to setup and coordinate any aspect of your event through our preferred vendors. We do add 20% to each vendor's invoice as a service fee.

What is the parking situation?

There is ample street and garage parking in close proximity to the venue. We can also connect you with our preferred valet services if you wish to offer valet for your guests. It is your responsibility to negotiate pricing and payment with them directly.

What is your restroom situation?

We have full Men’s and Women’s facilites

Is there a coat check?

We do offer coat check in the winter for a set fee. Please inquire with the Director of Events for pricing.

Can you help guests with transportation after the event if needed?

In the event that a patron is not safe to drive we will gladly call you a cab or assist with contacting a Ride-Share company.

Are there restrictions on decorating?

Yes. We do not allow anything to be attached to the walls with tape, nails, pins or any other material that would puncture the surface or remove the paint. You can use easels or suspend from the exposed beams.

Is there an age limit?

We do not have an age limit for attendance, but all patrons consuming alcohol must be 21 years of age. Our bar staff is trained to ID all patrons approaching the bar.

Is there a sound system avail?

Yes. Rock Rose Hall features a full range audio speaker system suitable for moderate music playback and announcements.

Who is responsible for cleaning?

You and your planner are responsible for removing all décor, gifts, and additional large items that do not belong to the venue. We have a cleaning crew that does detail cleaning and there is a $500 post event cleaning fee that we add to your invoice.

Can I drop off items the day before?

It is unlikely, but you can discuss this with the venue manager after booking. In the event that we have storage available or there is not an event booked that day we may be able to coordinate it. Rock Rose Hall is NEVER responsible for items left unattended.

What is the timing situation?

The standard rental includes a 12 hour block with events ending at 12am. The 12 hour block is to include setup, event hours and breakdown. We do offer additional hours for a fee which can be discussed with the Director of Events.

Where is the space in the Domain?

Rock Rose Hall is located at 11420 Rock Rose Avenue, Suite 100. We are halfway between Burnet and Domain Drive off of Esperanza Xing.

How long does setup and breakdown take?

Setup and Breakdown varies based on how elaborate your event is. Your event planner should be well versed with timelines and can explain this better upon booking.

Is smoking permitted?

This is up to the client. We do permit smoking on the outside patio, but will not allow it if the client does not wish to.

Can I access the venue for setup or rehearsal the day before?

This is not included in the contract, but may be possible if there is not an event the day before at an additional fee.

What is the max number of guests permitted?

Regardless of setup or furniture our max capacity at any given time is 360. There will be lowered capacities depending on furniture, staging, bar, etc. There are no exceptions to posted capacities.

Do you have social media with more images?

Who provides tables, chairs, linens, glassware, etc?

We have in house tables and chairs available. If you wish to rent different furniture by all means please do! We have some excellent vendors we can suggest. Please note that capacity will vary based on the furniture quantities and setup. Linens are your responsibility and will be organized through your planner. Our bar package includes acrylic drink ware, but you can rent glassware from us at an additional charge or source through your planner. Please ask the Director of Events for a quote on glassware.

Are there curfew restrictions?

A standard rental ends at 12am with a 2 hour block allotted for load-out from vendors. Party guests must clear the space by 1230am. If you wish to continue your event past 12am there is a double hourly fee per hour. Please contact our Director of Sales, Brandon, by emailing info@rockrosehall.com for more information on standard rates and hourly rates.

What is your cancellation policy?

If after signing the contract the applicant cancels the booking more than thirty (30) days prior to the event commencement date, the applicant will lose the security deposit of (50% of quoted fees) and be responsible for any special costs or expenses incurred by Rock Rose Hall in anticipation of the event. Cancellation within thirty (30) days of the event date will require the applicant to be liable for the entire rental amount, plus any additional costs and expenses incurred by Rock Rose Hall prior to cancellation, unless otherwise agreed upon in writing by Rock Rose Hall.

Do I need to provide insurance?

Yes, we do require a Certificate of Insurance for all events. We include this information with your contract upon booking.

Are candles allowed?

Yes, however all candles must be contained in votives. Open flames are not allowed anywhere in the building.